HOW TO AVOID BECOMING A DNA
If you cannot attend or no longer need an appointment, please ring us in advance.
Mistakes do happen and the Practice understands that appointments can be forgotten about or overlooked.
In such cases, the Practice will take into account the reason given by Patients. Preference, of course, is for the Practice to know in advance so we can offer the appointment(s) to other Patients in need.
SHOULD YOU NEED TO CANCEL, HERE’S HOW:-
By telephone – appointments line 01562 777239
What We Are To Doing To Reduce DNAs
We are reminding patients what our policy is and we feel that it is important to enforce it robustly.
It has been put into place to improve services for Patients.
We are currently reviewing our emergency appointments and routine appointments availability.
Here is what we will endeavour to do to help you not become a DNA:-
- We will always print appointment details for Patients who make an appointment face to face at our reception desk if they do not have a mobile phone for text message.
- If you make an appointment over the telephone, we would suggest that Patients’ record/document the date and time in a way that can be easily accessed – in a diary, on a calendar or for the more technically minded on a mobile phone, if your mobile number is recorded we will automatically send you a text confirming the appointment time.
Our staff are trained to repeat all appointment details and clarify understanding with Patients at the time of making the appointment.
KEEP IT OR CANCEL IT! SOMEONE ELSE NEEDS THE APPOINTMENT!
To help us improve the system and prevent wasted appointments please adhere to our Practice Policy