Appointments
We’ve made it easy for you to receive the help you need -
Call the surgery to arrange an appointment with our reception team.
Register on Patient Access to book appointments online and view your medical record.
Arrange an Online Consultation which enables you to send a query direct to the practice within our operating hours without picking up the phone.
I need urgent help
NHS 111
If you are unsure whether to visit A&E for your condition or have an urgent medical need outside of the surgeries opening hours, call NHS 111.
999
Patients with very serious or life-threatening health conditions, such as chest pain, severe bleeding or loss of consciousness, should phone 999 without delay.
Booking via Phone
Most, if not all, of our appointments are booked via phone call by ringing the surgery direct on 01562 777239.
Usually, the Reception team will ask some questions on behalf of the GP before booking you an appointment, as it may be more appropriate for them to refer you to a different service, such as our Musculoskeletal Practitioner, Clinical Pharmacist or an external service to better suit your needs. This is all based off the GPs advice, so please be patient with our Reception team! We also offer telephone consultations if your problem can be dealt with remotely or your problem does not require a face to face appointment.
Urgent Appointments
We reserve a number of appointments each day for urgent cases. If you need to see a doctor urgently, please call us as soon as we open at 8:00am and advise the Receptionist at the time of booking. Please ensure that you only request an urgent appointment for treatment of conditions requiring immediate consultation.
Home Visits
Home visits are available for patients who are either housebound or unable to visit the Surgery due to illness. All home visits will be organised by a clinician, with more serious or urgent visits taking priority. If possible, please call the Surgery before 10:30am if you require a home visit, to give the clinician time to plan the visits.
Cancellations.
Please always let us know if you don’t wish to take up your appointment. Even if it is at the last minute, we can always fill it. We understand that you may now feel better or something else has cropped up and we are happy to rearrange… But please tell us!
You can cancel by calling 01562 777239.
Please note that we do record all incidences of not turning up, and we will be in touch if you miss an appointment. We do reserve the right to ask you to leave the practice list if you won’t help us to help you by keeping to your appointments - as missed appointments cost the NHS money, and make it harder for the rest of our local community to access appointments with us.